1. Scope
These terms apply to the use of heylu.app and all free and paid services offered through it.
Operator: Schindler & Bachmann UG (haftungsbeschränkt), Erlanger Strasse 17, 91083 Baiersdorf, Germany, email: info@schindler-bachmann.com, website: heylu.app
By signing up or using heylu.app you agree to these terms and the community rules.
2. The service
heylu.app randomly connects adult users by video or text chat. Users can add interests, filter by country and gender, send friend requests and message friends.
There is no entitlement to connections, specific chat partners or the permanent availability of individual features. We may develop and change the service.
3. Account
Using heylu.app requires an account with a confirmed email address. You agree to
- provide truthful information,
- keep your credentials secret,
- not share your account,
- keep only one account and
- not use heylu.app for unlawful or commercial purposes.
4. Age requirement
heylu.app is only for people aged 18 and over. By entering your date of birth you confirm that you are an adult. We ban accounts of minors.
5. Prohibited content and behaviour
In particular, the following is prohibited:
- Nudity, sexual acts or sexually explicit content on camera or in chat
- Any sexual content involving or concerning minors
- Insults, harassment, threats, extortion and hate speech
- Recording other users without their consent and sharing such recordings
- Advertising, spam and links to third-party offers
- Fraud, identity abuse and fake accounts
- Circumventing bans or technical protection measures
6. Moderation, live review and bans
To protect everyone, moderators can watch, listen to and read ongoing video and text chats live. Random chat messages are kept for 30 days.
Users can report others during or right after a chat. Still images of both cameras and the chat history are stored with the report.
If rules are broken, we may remove content, issue warnings, restrict features or suspend your account temporarily or permanently. When we ban an account, we keep an evidence photo in the original and show you a blurred version on the ban page. Where content is relevant under criminal law, we may pass information to authorities.
7. User content
You keep the rights to your content. You grant us the right to store, technically process and display or transmit it within heylu.app to the extent necessary.
8. Premium and payment
Core features are free. A paid Premium subscription may be offered for additional features. The price, term and conditions shown before purchase apply. All prices include statutory VAT.
Payments are processed by Stripe. Subscriptions are billed in advance for the chosen period and renew automatically unless cancelled before the end of the period. You can cancel at any time in the settings or by writing to us; cancellation takes effect at the end of the paid period.
9. Right of withdrawal
Consumers have a statutory right of withdrawal. Details are provided before purchase. Refunds are made via Stripe to the original payment method.
10. Deleting your account
You can delete your account at any time in the settings. A running subscription then ends without further charges.
11. Availability
We aim for uninterrupted operation but can't guarantee constant availability, in particular during maintenance, technical faults or events beyond our control.
12. Liability
We are liable without limitation for intent and gross negligence and for injury to life, body or health. For slight negligence we are only liable for breaches of essential contractual obligations, limited to foreseeable, typical damage.
We are not responsible for the content or behaviour of other users and don't adopt it as our own.
13. Indemnity
You indemnify us against justified third-party claims arising from your unlawful use of heylu.app for which you are responsible.
14. Changes to these terms
We may change these terms where there is a valid reason and the change is reasonable for you. We will inform you about material changes in good time.
15. Governing law and dispute resolution
German law applies. For consumers this choice of law only applies insofar as it does not remove mandatory consumer protection rules of the country where they habitually reside.
We are neither obliged nor willing to take part in dispute resolution proceedings before a consumer arbitration board.
16. Final provisions
If individual provisions are invalid, the rest remain unaffected. Statutory provisions replace the invalid provision.